Last updated: 21 April 2026
My CV Template ("we", "us", "our") is committed to protecting your privacy and personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website www.mycvtemplate.co.za.
1. Information We Collect
We collect the following types of personal information:
1.1 Information You Provide
- Name and email address — when you download a free template, purchase a premium template, or subscribe to our newsletter
- Payment information — processed securely by PayFast (we do not store your card details)
- Communications — when you contact us via email
1.2 Information Collected Automatically
- Usage data — pages visited, time spent on the site, and click behaviour (via Google Analytics)
- Device information — browser type, operating system, and screen resolution
- IP address — for security and fraud prevention
- Cookies — see Section 7 for details
2. How We Use Your Information
We use your personal information to:
- Deliver the CV templates you download or purchase
- Send transactional emails (order confirmations, download links)
- Send marketing emails (CV tips, new templates, promotions) — you can unsubscribe at any time
- Provide customer support and respond to your enquiries
- Improve our website, products, and services
- Detect and prevent fraud or unauthorised access
- Comply with legal obligations under South African law
3. Legal Basis for Processing (POPIA)
We process your personal information based on one or more of the following legal grounds:
- Consent — when you sign up, download a template, or subscribe to our newsletter
- Contract — to fulfil your purchase and deliver the templates
- Legitimate interest — to improve our services and prevent fraud
- Legal obligation — to comply with South African laws
4. Sharing Your Information
We do not sell your personal information. We only share it with trusted third-party service providers who help us operate our business:
- PayFast — to process payments (visit PayFast's Privacy Policy)
- Brevo (formerly Sendinblue) — to send transactional and marketing emails (visit Brevo's Privacy Policy)
- Google Analytics — to analyse website usage (visit Google's Privacy Policy)
- Xneelo — our web hosting provider
We may also disclose your information if required by law, court order, or regulatory authority.
5. Data Storage and Security
Your personal information is stored on secure servers located in South Africa (Xneelo) and in the European Union (Brevo). We use industry-standard security measures including SSL/TLS encryption, secure password storage, and access controls to protect your information from unauthorised access, alteration, disclosure, or destruction.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law:
- Customer records — retained for 5 years after your last purchase (for tax and accounting purposes)
- Email marketing data — retained until you unsubscribe
- Website analytics — retained for 26 months (Google Analytics default)
7. Cookies
We use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device. We use:
- Essential cookies — required for the website to function (cannot be disabled)
- Analytics cookies — help us understand how visitors use our site (Google Analytics)
- Marketing cookies — used to show relevant ads on other websites (if enabled)
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
8. Your Rights Under POPIA
As a data subject in South Africa, you have the following rights:
- Right of access — request a copy of the personal information we hold about you
- Right to correction — request that we correct inaccurate or incomplete information
- Right to deletion — request that we delete your personal information (subject to legal retention requirements)
- Right to object — object to the processing of your information for direct marketing
- Right to withdraw consent — withdraw consent at any time where processing is based on consent
- Right to lodge a complaint — with the Information Regulator of South Africa
To exercise any of these rights, please contact us at info@mycvtemplate.co.za. We will respond within 30 days.
9. Unsubscribing from Marketing Emails
Every marketing email we send includes an "unsubscribe" link at the bottom. You can also email us at info@mycvtemplate.co.za to request removal from our mailing list.
10. Children's Privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.
11. International Transfers
Some of our service providers (such as Brevo and Google) may process your information outside of South Africa. We ensure these providers have adequate data protection measures in place, in line with POPIA requirements.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: info@mycvtemplate.co.za
- Website: www.mycvtemplate.co.za
14. Information Regulator of South Africa
If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Information Regulator of South Africa:
- Website: www.justice.gov.za/inforeg/
- Email: inforeg@justice.gov.za